Service and Support

Service and Support

Thanks to our exceptional quality, we have established partnerships around the world. We have 38 long-term overseas agents based in countries such as Brazil, South Korea, and Vietnam, as well as 156 domestic partners with whom we maintain close ties.

Service

Thanks to our exceptional quality, we have established partnerships around the world. We have 38 long-term overseas agents based in countries such as Brazil, South Korea, and Vietnam, as well as 156 domestic partners with whom we maintain close ties.

FAQ

Hong'an Roofing Machine Co., Ltd. is a manufacturer with 19 years of experience, specializing in the direct supply of high-precision roofing machines and cold-forming equipment from its own factory.

What if the machine breaks down?

We offer remote diagnostics, quick spare parts delivery, and on-site service if needed.

What is the warranty period?

Three years for the whole machine (excluding wear parts), with lifetime technical support and spare parts supply.

Who is responsible for installation and commissioning?

Our machines are pre-commissioned before delivery. After arrival, remote guidance is available, and on-site installation can be arranged for some cases.

Can you ship to [specific country/region]?

We ship globally, with proven overseas logistics and customs clearance experience.

Can you ship overseas? What about packaging?

Yes, we export worldwide. Machines are packed in export-standard wooden crates. We can also arrange customs clearance and sea/land freight.

What is the lead time?

For in-stock machines, delivery is typically within 7 days. Custom equipment is produced according to the contract schedule.

Downloads

Hong'an Roofing Machine Co., Ltd. is a manufacturer with 19 years of experience, specializing in the direct supply of high-precision roofing machines and cold-forming equipment from its own factory.

Company Profile

Company Profile

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12.5KB

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Company Profile

Company Profile

File size:

12.5KB

Download
Company Profile

Company Profile

File size:

12.5KB

Download
Company Profile

Company Profile

File size:

12.5KB

Download
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